Ethics Related Information Management System Essay

Ethics Related Information Management System - Essay Example It is paramount to understand, manage and maintain highly diverse values in the school operation so as to the issues of ethics highly accessible and understandable for all. Much of contemporary literature concerning information management ethics is not directed toward the actual benefits of managers and leaders of the school institution (the people who are primarily responsible ethic management in the school community), but it is a domain for all parties involved both managers and students. Lack of primary information is not the mistake of the academics, social critics or philosophers, (Bynum and Rogerson). This challenge is the result of insufficient involvement managers and leaders in the literature and discussion about school ethics. All the leaders and managers school must participate to assist address the ethical issues. The socialization process and the environment to which learners and the entire school community are exposed remain critical factors that determine the character building and academic success. Every school environment critically contributes to the information system of the school and the general shaping of the ethical values of both the student and teachers before joining the labour market. Effectiveness of ethics and its contribution help in shaping the moral values of the school community. Ethics deal with the people’s moral actions. Mainly school ethics apply to teachers, students, the school board and administrators. In each case, a conduct of conduct is established form within the school institution, via the professional, organization. This code of ethics provides ethical standards that regulate the behavior of the people associated with and how they are supposed to relate with others in the decision-making process and working. It also helps in management of the information system of school. Ethical codes outline the outcomes for the parties that do not follow the school ethic policies concerning the handling of the school vital information, examinations, school records and other relevant information. The ethics are designed to develop an atmosphere of honesty, exemplary citizenship and trust in relation to students the ethics are based on student showing respect for the administrators, teachers, parents, school non-teaching staff and other students. In addition, the ethics require that students should respect the program of the school, facilities and the school information, as well. Ethics guard about plagiarism among the students, they are required by law to submit for marking their own unique work and be ready to face the consequences and punishment such as expulsion, suspension or other related administrative actions if they plagiarize their work. Administrators and teachers are ethically guided through the institutional and professional, ethical codes. The law demands them to establish a learning atmosphere that promotes high ethical standards for learners through instruction and modeling. In addition , the administrators and teachers must provide a safe learning condition where all students have equal educational opportunities and are able to attain success. Ethic demands that educators should show high ethical standards when conveying some information concerning the school or communicating with the peers, students, parents and other party’

Cost- Benefit Analysis (CBA) of an oil fuelled power station Essay

Cost- Benefit Analysis (CBA) of an oil fuelled power station - Essay Example Sensitivity analysis also examined project's responses to varying discount rates. 2. Once constructed, the station will begin immediate delivery of electricity, and will continue to do so (at a constant rate) over a period of 45 years from its first operation. Its operational life is 45 years. A Cost Benefit Analysis (CBA) of the above project has to be done given the assumptions and cost/revenue details. An appropriate discount rate is essential for conducting a CBA.In the following paragraphs we would detail the reasons for choosing a particular discount rate. Thereafter sensitivity analysis would be conducted varying critical parameters of the CBA to conclude if such variations do affect accept/reject decisions materially. It would be followed by an appraisal report covering the CBA and the sensitivity analysis. The discount rate is the rate by which benefits/costs accruing in future project running period may be adjusted so that a comparison with present values is made possible. Conceptually this rate should be rate which is the equilibrium rate in demand and supply of savings in the present time. In order to save investors compare the value of current consumption to its future value and seek a rate of compensation required to curtail present consumption. An appropriate discount rate choice becomes important as funds are required

Stories Assignment Example | Topics and Well Written Essays - 1000 words

Stories - Assignment Example I learned that supporting characters are important to the plot. They lend intrigue to the main characters. The conflict is not always what it seems through supporting characters. These essays have made me want to develop my fiction essays through rich supporting characters. 2. The original story is very different from the film version. In the movie version of Tarzan, the brute force and violence is emphasized more. Tarzan is a super human that saves a weak woman in the jungle. However, in the story Tarzan is not only strong, but intelligent as well. â€Å"For a moment he scrutinized the ground below and the trees above until the ape that was in him by virtue of training and environment, combined with the intelligence that was his by right of birth† (Burroughs 47). I think the reason for the conflict is the nature versus nurture debate. Burroughs used the nature for Tarzan’s intelligence and nurture for his strength. However, in today’s society everybody is into t he nurture theory. Thus Tarzan’s strengths are put forth in the movies instead of his intelligence. I have already read the book. 3. Emily poisoned Homer. She went to the druggist and stated â€Å"I want poison† (Faulkner 60). Since she lived to be an old woman, the poison must have been used for Homer. â€Å"Thus she passed from generation to generation† (Faulkner 61). ... 4. My feelings about â€Å"Saving Sourdi† were sympathetic to the little sister, Nea. She wanted to save her sister from an arranged marriage. Mr. Chhay is a good husband. â€Å"Slowly the room came into focus. It was a mess. Baby toys on the carpet, shoes in a pile by the door, old newspapers scattered on an end table anchored by a bowl of peanut shells† (Chai 83). If he was a bad husband, the house would have been spotless. After Duke hit him â€Å"Mr. Chhay kept repeating, ‘No problem, don’t worry’† (Chai 83). If he had a bad temper, Mr. Chhay would have thrown both Nea and Duke out. He would have beaten Duke up. Mr. Chhay was a good husband. Nea’s relationship to her sister was one of protector. Nea tried to protect Sourdi even if she did not need protection. I would have done the same thing for any of my siblings. 5. 5. The family in â€Å"A Good Man is Hard to Find† is a typical American family. The Grandmother lives with a n only son and his family. This situation is a conflict itself. The Grandmother wants to do things her way, but the family goes about their life with little interest in what the Grandmother wants. â€Å"The grandmother didn't want to go to Florida. She wanted to visit some of her connections in east Tennessee and she was seizing at every chance to change Bailey's mind. Bailey was the son she lived with, her only boy† (O’Connor 261). The Grandmother gives advice throughout the trip, but Bailey did not listen. This is familiar. Many younger people do not take their elders’ advice. The title suggests that people should not trust each other because good men are hard to find. Older people have learned that lesson, but younger people feel invincible. The theme is younger people should

Comparison of the U.S foreign policy in the Middle East under the Bush Essay

Comparison of the U.S foreign policy in the Middle East under the Bush Doctrine and Obama Administration - Essay Example In the words of Irving Kristol, the heralded ‘Godfather of Neoconservatism’, Neoconservatism â€Å"is not a movement but a persuasion, one that manifests itself over time, but erratically, and one who’s meaning we clearly glimpse only in retrospect.† Neoconservatism emerged as a dialogue with liberalism and these neoconservatives were driven to the right in the early 1970s when crime was increasing in the United States , the soviet Union was making a lot of progress in the cold war and the dominant wing of the Democratic party was not willing to get tough on their problem. With this, it bore another much broader concept: American exceptionalism. This discours according to Michael McKinley speaks of America as â€Å"embodying an inexpugnable uniqueness beyond the common conceits of national identity found universally.† In other words it is derived from the concept of manifest destiny and the declaration of independence. The Bush Doctrine lays its persistence upon the value of war culture as basis for maintaining strong nationalism and cultural unity. We see it creating the justification for the U.S to create a new enemy with the USSR. The presidents rhetoric â€Å"Either you are with us or you are against us† embodied the exceptionalist concept whereby the â€Å"terrorists† were characterized as â€Å"enemies of freedom†. It is a manipulation which serves to create an ‘us vs. ... The main difference however is the liberal approach on the Obama’s administration on the United Nations, where he embraces the importance of multilateral organizations and uses more diplomatic stunts and mediation between states. There is no punishment to the country that does not offer assistance to the U.S in the Obama’s administration which was in contrast to the Bush Doctrine. The other difference between the two was that the Bush Doctrine has disdain for international institutions and sees them as constraints to the US power while the latter actually sees them as a useful way to legitimate America dominance. With this it is clear that both of them exploit the virtues of American Democracy, both resort to military power as a vessel of change and both seek to ensure United States as the global dominant. In as much as we see a lot of similarities, Obama’s more liberal approach seems to be more effective compared to the Bush Doctrine. This is because in as much as the Obama administration is trying to uphold the externalization, it also makes all the other nations feel like allies since there is no force used and thus feel more willing to join hands. Comparisons between the US foreign policy towards Russia and towards the European Union One of the priorities of the Obama’s administration foreign policies was to see upon the change of certain international agendas but with great observation to a more diplomatic approach. He also stressed in multilateralism. In other words this is increased relation with the third world countries with which the former presidents regime were in constant logger heads with like Iran. This is something that has

HEALTH LAW AND ETHICS Essay Example | Topics and Well Written Essays - 250 words - 19

HEALTH LAW AND ETHICS - Essay Example For example, the right information concerning diet and exercise keep changing depending on the introduction of new approaches and techniques. This means that a person who can identify fresh information and discard stale facts is likely to utilize the internet appropriately. The end of life decisions in the absence of a prior arrangement is the prerogative of the next of kin. It is fundamental to notice that decisions made concerning end of life should focus on the needs of the loved ones who are left behind. For example, a woman who fails to leave documentation concerning end of life can have her son make these choices. The government advocates for a proxy or agent especially when the victim lacks close relations. This means that the government through coordination with the care providers could make the appropriate decisions. The options mentioned above are circumstantial because the law often takes precedence based on cases that were previously determined. Nevertheless, the close relations have the advantage when making these

Richard III and Shakespeare Essay Example for Free

Richard III and Shakespeare Essay In Richard III, Shakespeare draws its readers to participate in a fantasy of total control and domination. In the opening speech, Richard presents himself as a self-made villain, offering justification for his plans to execute the victims. However like every true villain, Richard has his henchman, Duke of Buckingham, who obeys his every whim and wish. As Richards co-conspirator, Buckinghams role in the play is important and he is termed by Richard as my other self. This slavish obedience was not free, as Richard promises him great reward for his evil support. As a conspirator, Bucking knew the detail of Richard’s countless murders, and above all Buckingham was the executer of Richard’s evil plans. As a result some historians have assumed that Buckingham was eyeing the throne of England, which is far from truth, even if we study his character from historical perspective. Historical Buckingham Duke of Buckingham was associated to the royal family in many ways through his daughters and sons. Buckinghams paternal grandfather was Humphrey Stafford, the 1st Duke of Buckingham, who was also the grandson and successor of Thomas of Woodstock, youngest son of Edward III, while his (paternal) grandmother Anne Neville was a granddaughter of John of Gaunt from his daughter side. His grandfather (maternal) Edmund Beaufort was a grandson of John of Gaunt, the youngest son of his son John Beaufort, 1st Earl of Somerset. Buckinghams maternal grandmother Eleanor Beauchamp was descended from a daughter of William Marshal. Looking at this list of connections with royal family of England, some historian has assumed that, Buckingham had his eyes on throne. But the truth is, his chances of inheriting the throne were slim, despite the constant clashes among the Edward III lineage and in the houses of Lancaster and York. No doubt Buckingham was within unusual distance of the crown of England, his plotting of the throne of England is far from being plausible. Buckingham was born in 1454 during the reign of Henry VI, his father was killed at the first battle of St Albans in 1455, and his grandfather, the first Duke of Buckingham was killed in 1460, five years later. At the age of 11, he was acknowledged as Duke of Buckingham; and soon he became ward of the Queen Elizabeth Woodville. In the following year, he was forced to marry Catherine Woodville, the queen’s sister who was much older than him, which he hated all his life. After the death of Edward IV in 1483, Woodville’s tussled with Richard over the guardianship of the young Edward, Buckingham sided with Richard. As the parliament declared Edward V illegitimate and allowed Richard to ascend the throne and became Richard III. Buckingham supported Richard in the beginning, but later on associated himself with John Morton, Bishop of Ely, and his second cousin Henry Tudor against Richard in the war of succession. In 1483, this dispute grew, Henry Tudor tried to take the throne from Richard, Buckingham at this time was a stunch supoorter of Tudor, raised an army in Wales and marched against Richard to distract his attention. However Richard managed to put down the rebillion ,while Henrys ships were devsated by a storm which forced him to go back to Brittany. The storm also ruined Buckingham army, and the army desertated him, leaving him no way, but to escape in haste,however he was captured easily due to the bounty on his head. Richard convicted him of treason and he was beheaded in Salisbury without any delay Shakespeare Portrayal of Buckingham Shakespeare main source for writing the Richard III was Sir Thomas Moore’s History of Richard III, which reflects the caricature of Richard rather than the true Richard. It was but natural to portray Richard and his supporters as evil incarnate as the play demanded, Bucking was no exception. We must remember that Shakespeare was an entertainer rather than a historian, his aim was to create dramatic effect, which can be achieved by portraying the main characters as evil incarnate and he was successful in it. In the drama readers are introduced in (Act II) as Richard asks Buckingham to make him in his â€Å"unity†, Buckingham reply makes him happy. Shakespeare has depicted Buckingham as a crony, who in order to pleases his master cross all limits. In Act II, Elizabeth appears dishevelled and breaks the news that King is dead, Richard pretends to console her, while Bucking makes a false promise to bring Edward, Prince of Wales to London for coronation, instead the boys are taken to the Tower.. In the meantime Richard charges queen and Jane shore with sorcery and involves Hastings as well. Richard senses that Hastings is sympathetic towards the young king, which was enough suspicion to execute him. It seems Richard knew that Hastings could not trusted and was not trust worthy to confide him with his ultimate objective. Hasting is accused of plotting and without being given a chance for any explanation rushed to execution, despite being loyal to his master . It happens in front of Buckingham, but he feels no remorse nor any regret for the man who was innocently slaughtered. Soon Buckingham moves on Richard’s plan of convincing the London mayor and the citizens that Edwards IV sons are bastards and have no legitimacy to claim the throne. Buckinghams beats the drum of the wickedness of Edward IV, and his impure lineage (children). After spiting venom against the innocent children, he hears what he wanted to hear from the crowd King Richard! King Richard! which is accepted as an excuse for the allowing Richard to ascend the crown. Buckingham leads the aldermen and the chief citizens â€Å"in their best manner appareled† to Baynards Castle. Richard feigns that he has no idea, why have they come to him. Buckingham the lead player of the plot shouts up, imploring him to become king to fulfill people wishes. Richard pretends to reject their offer, but as the plan was devised successfully, Buckingham whispers, if Richard is unwilling, they have to find some one else. Richard in a show of great humility accepts the heavy burden of kingship. Buckingham continues to follow the whims of his master and orders Tyrrel to kill† those bastards† in the Tower and spreading the news that Lady Anee is dying. Buckingham does not hesitate for a moment to comply with the needs of his masters , aiding him in all his evil deeds. After becoming King Richard does not feel any more need of Buckingham and soon Buckingham falls from favour, especially when he reminds Richard of his promise of granting him earldom. Richard vehemently dismisses Buckingham and he switches his role from a sycophant to a rebel. Throughout the play Buckingham is playing the role of true sycophant, who does not hesitate to go to any limits as long it can please his master. Shakespeare has portrayed Buckingham as a chief agent and a henchman, who is born to conspire and please his master and get his blessings. This portrayal may not be historically accurate, but the accuracy was not an issue for Shakespeare. Being a dramatist he was writing for the sake of making business and entertainment, he has to portray what was easily comprehensible by the viewers in black and white. If the purpose is depicting evil, he would not hesitate to portray the hero of drama as evil as possible to create the dramatic effect, in which he was always successful. Shakespeare Characters According to Aristotle, â€Å"Character reveals personal choice, the kinds of things a man chooses or rejects which are not obvious†. Good characterization makes characters round and complex and larger than life to create realism in a pieace of literature. Modern historians find Buckingham portrayal as a distortion of historical truth, but Shakespeare was writing for entertainment, in which characters had to be larger than life. None of his plays were written for the sake of recording history accurately, but for entertainment and earning a livelihood. Richard’s is depicted in extreme to achieve maximum dramatic effect and so are all his villains, ultimate evil. In Aristotles treatment of character, a person acquires virtues through habitual behaviors and practices. The purpose of dramatis personae in tragedy is to teach the craft of ethical evaluation. Shakespeares characters are basically rhetoric or a linguistic agent, which expresses an important part of the truth about the world. According to Dryden, Shakespeare understood the passions of his characters and expressed them with certainty, subtlety and power. Shakespeares villains are born villains and evil to the core. For example Richard plans to usurp the throne by creating an opportunity, which did not exist. Shakespeare studied human beings very intimately and presented their inner most motives and thoughts in a simple and direct way. For example the opening scene of Othello characterizes Iago as a foul-mouthed sargeant with a malicious love for creating trouble and a hatred for Othello. The strength of Shakespeares plays lies in the absorbing stories they tell and in their wealth of complex characters with eloquent speeches depicted forcefully. Shakespeares characters are neither wholly good nor wholly evil, but it is their inconsistent nature that makes them memorable. In Twelfth Night, Viola is given the impossible task of delivering a message, while Olivia has banned all the visitors. Shakespeare creates a way perhaps by asking himself, how would a person deal in this situation, thus creating a unique way to see Viola meet Olivia. His characters do not appear out of nowhere, but are creation of the situation. For example the fatal flaw in Macbeth is ambition, but that’s not what Shakespeare shows to his audience, instead Macbeth is shown as an ordinary man, who is in an extra ordinary situation by sheer stroke of luck. Instead of becoming content at his success, Macbeth becomes restless and resorts to murder after murder to acquire the kingdom by all means possible. Othellos downfall is not because of jealousy, but it was the situation, which propelled him to behave in way, he behaved. Shakespearean characters have some motivation and the whole play revolves around it. For example Buckingham chief motivation was to gain rewards from the King, which kept him motivated, and he played on in all the events. It is assumed by the critics that his chief motivation was to become King, which is far from truth for the reason that even when he sided Tudor, he was still playing the role of a catalyst, rather than aspiring the throne. Its always motivation in one form or other, for example Macbeth is motivated by greed, Hamlet by ambition, and Shylock by revenge. It is often the crisis and dilemma, which shows the best of Shakespeare’s characters. The dilemma for Macbeth is, should he kill Duncan, for Othello the decisive matter is, whether Desdemona has actually been unfaithful? Hamlet is obsessed with the pain of indecisiveness and he cannot decide to kill or not to kill. For Buckingham once rejected by King, it was but natural not to trust him anymore, especially when the whole course of events were made possible by him. Had these character acted contrary to the their natural evolution, they would have looked factious and unrealistic and Shakespeare as writer would have died long ago. Shakespeares stories are situational and his characters evolve throughout the play. The protagonist in his plays do not stop but keep on evolving which keeps the audience enthralled till the end. Buckingham was unknown till Act II, and it is often hard for audience to consider him a major player in the series of events, soon he over takes the other supporting roles and in liaison with Richard untangles the web of conspiracies keeping the audience enthralled by his evil performance, which continues till the end of play. Buckingham was a man living in shadow till he finds Richard; combination of these two evil characters is a perfect prescription for a memorable play. There is no doubt, Shakespeare would have studied the history related to Richard and Buckingham era, but the question is not the historical accuracy of the Richards era, but rather assessing, how much Shakespeare is successful as a dramatist. For a modern reader it little matters, where does Buckingham stand in the course of history, but its Shakespeare’s pen, which made Buckingham immortal in history. Looking at the Richard III as a historical play, there is no doubt that Richard III is the image of an evil king among all his historical plays, and Buckingham as a major catalyst leads the events to its natural end. Conclusion Before Richard came into power, he needed supporters to achieve his political agenda, Duke of Buckingham proved to be the perfect man to execute his biddings. One reason was that during the service of Queen, Buckingham was not given enough attention and excluded from the royal patronage; Richard not only gave him attention, but also delegated royal authority. It was natural for Buckingham to be loyal and prove his loyalty by offering unflinching support, especially when Richard increase in power meant increase in his power. Moore presents Buckingham as a god-fearing figure who was brutal in his ambition, splendid in duplicity, yet lacking in substance. According to him, Buckingham was a fearful man, who was convinced by playing in Richard’s hand, that he has offended the young Edward V. Bucking feels, he is in danger, Should Edward assume power. However Buckingham knows that opposing Richard is playing with fire, as Richard was ruthless in dealing. However Moore tells, he repented his wrong doings and sided Tudor due to principal not out of personal greed. It is true that no one received as many favours as Buckingham due to which contemporary writers suspect that Bucking owned enormous powers and was planning to usurp throne for himself. But the truth is Richard was a man, who could not be stopped at any thing to reach his ambition. All his life, Richard has betrayed the people who were his relatives by blood. He used his supporters Hastings and Buckingham and then deserted them on lame excuses. After the study of Buckingham history, it is clear that Bucking did not have the capacity to overthrow the King. The families contesting for throne of England were powerful related to each other by blood; Buckingham could not reach their status. He could only win power and prestige by siding in this war of succession, which he honestly did all his life. Shakespeare may have portrayed Buckingham a bit more evil, who would go to any limits to please his master, still its not that far away for the true Buckingham, who supported Richard as long all his life and later on supported Tudors. However we cannot blame Buckingham for being involved in the royal tussle, as this is what noblemen of his times used to do to reach the zenith of the court life. Reference: Stewart (1949), Character and Motive in Shakespeare: Some Recent Appraisals Examined, Longmann. Bristol, Michael D (2003), Reading Shakespeares Characters: Rhetoric, Ethics, and Identity Christy. H (1994), Hamlet and the Concept of Character, Shakespeare Quarterly Summer Vol. 45. Richard III (2003), A Guide to the Utah Shakespearean Festival Insights. The Life and Death of King Richard III (2005), Wikopedia.

High Employee Turnover Among Travel Agencies in Malaysia Essay Example for Free

High Employee Turnover Among Travel Agencies in Malaysia Essay 1.0 Introduction The tourism industry in Malaysia has grown immensely due to its potential and unique competitive edge. The sector has increased its importance within the Malaysian economy, since the 1990’s according to Bashir, M. and Ahmad, N., et al. (2008). It carries on to be a leading foreign exchange achiever, continually acting as a crucial contributor to the Gross Domestic Product (GDP) growth, business and employment opportunity, investments, and empowering the balance of payments account. Within the last decade, the tourism industry has made rapid progression and this progression is reflected in the increase of tourist arrivals and receipts. Tourist arrivals have increased significantly by almost 59% from 10.22 million in 2000 to 25.03 million in 2012 (Corporate.tourism.gov.my, n.d.). Tourism receipts in Malaysia contributed 56% of the total services receipts average between 2008 and 2012, generating a surplus in the country’s balance of payments accounts (Corporate.tourism.gov.my, n.d.). The tourism sector has become the second-largest contributor towards economic growth of currency exchange (Table 1). Table 1. Tourist Arrivals Receipts to Malaysia Source: (Tourism Malaysia, 2013) In a recent study, Mazumder et al. (2011) concluded that tourism not only impacts service sectors but contributes substantially to all sectors of the Malaysian economy. The economic after-effect of tourism exists extensively within the expansion of the globalization process; this in turn increases the industry’s development worldwide. Furthermore, it not only generates a ripple effect but boosts the intersectoral links within the economy, through these links; international tourism consumption will impact nearly all sectors of the economy. Therefore, looking at how important this industry is for the economy, this report aims to find methods to retain employees in various sectors of the travel sector with the main focus towards travel agencies. 1.1 Issue The main issue being assessed in this report is focused on high staff turnover. However the main component of this research is strongly related to â€Å"turnover intent†, rather than turnover itself. 1.2 Study Aim In today’s competitive world, the travel industry has proved to become one of the most unique tools used for economic progression. Along with that, it has also helped improve social incorporation and multinational interpretation and understanding of diverse cultures. This allows travel agencies to expand target markets. Moreover, also in this unstable business environment, travel agencies that wish to succeed need to be accepting of change. They need to be able to not only meet but also surpass the threats and opportunities presented to them by their competitors. Numerous researches have been carried out to study the relation between turnover intent and job satisfaction. However, little interest is given to travel agencies, although they make up an important part of the tourism industry. When turnover intent occurs among service occupations such as those of the travel industry, there is not only a negative impact on the management and firms but also on the servic e and products quality, hence this may show a negative result in customer satisfaction. This research discusses how travel agencies need to focus on employee management and retention. The main issue being assessed is focused on high staff turnover intent among employees in travel agencies. 1.3 Research Objectives 1) The factors that influence turnover intent among newcomers in travel agencies. 2) To provide recommendation that could prevent or at least reduce this issue. 1.4 Purpose of study According to Kennedy and Berger (1994), turnover rate is generally at its highest among those employees who are newcomers in the company, and occurs within the duration of the first four weeks on the job. Therefore, the first objective is to identify factors that influence turnover intent among newcomers in travel agencies. However, every problem also normally has a solution or at least if there is no specific solution, there are various methods that can be applied to ‘control’ the problem. Hence, understanding the methods that can either solve or control turnover intent is the second objective of this research. 2.0 Literature Review Employee turnover is deliberated as an obstacle to attaining high levels of productivity and efficacy in business jobs or operations (Deery Shaw, 1997), especially in the travel industry, where the relationship among employees and customers is crucial. A high employee turnover rate is a major factor that reflects a decrease in customer satisfaction; this in turn impacts a loss in repeat customers and reputation of being a good business. Prior researches state that the more work experience an individual has, the less likely they are to leave (Boles et al., 1995). It was also said that hiring individuals who have experience within the travel industry could reduce turnover intent among travel agencies. 2.1 Defining job turnover intent Turnover can be defined as the decision to withdraw from current jobs by taking part in a series of psychological steps (Mobley, 1977): ââ€" ¡ Evaluation of job ââ€" ¡ Experienced job dissatisfaction ââ€" ¡ Thinking of quitting ââ€" ¡ Evaluation of expected utility search and cost of quitting ââ€" ¡ Interaction to search for alternatives ââ€" ¡ Search for alternatives ââ€" ¡ Evaluation of alternatives ââ€" ¡ Comparison of alternatives vs. present job ââ€" ¡ Intention to quit/stay ââ€" ¡ Quit/Stay 2.2 Factors influencing job turnover intent There are a number of factors that have been associated with turnover intent in studies that have been conducted in the past. However, most researches have mainly focused on personal differences, age, education, knowledge, income, gender, and job level to name a few determinants that have been identified to influence job satisfaction (Fournet et al., 1996). Researchers believe that age, tenure, job level, and income are associated with job satisfaction (Herzberg et al., 1957). Mei-Chih et al. (2007) showed there is a relationship between job satisfaction and age. According to De Vaney and Chen (2003) age has an effect on job satisfaction. Results from several studies indicate that there is a relationship between sex and job satisfaction (Bilgic, 1998; Lumpkin Tudor, 1990; Goh Koh, 1991 and Oshagbemi, 2000). Some studies conducted by Lumkin Tudor (1990) and Stedham Yamamura (2003) showed that female managers are given less pay and are he nce, surely less satisfied with their compensation, promotions, and overall work satisfaction. Studies established that job occupancy has been determined as a factor related to job satisfaction (Herzberg et al, 1957; Lee Wilbur, 1985; Schuh, 1967). Sokoya (2000) instituted that there is a major difference between job occupancy and job satisfaction. Raymond and Elizabeth (1985) demonstrated that job occupancy has impact on job satisfaction. Cotton Tuttle (1986) focused their theory on the supplements of turnover and then into their factors: (1) external correlates; (2) structural or work-related factors; (3) personal characteristics of employees. In a different, more recent study conducted by Griffith et al. (2000), gave a more comprehensive explanation about antecedents of turnover. These antecedents were classified into four groups, these include: 1) Demographic predictors 2) Job satisfaction, organization factors, work environment factors 3) Job content, external environment factors 4) Other behavioral predictors 3.0 Methodology The research conducted for this study is qualitative, using the probability method for selection of candidates. The primary method was interviews conducted focusing on focusing on the factors that influence ‘turnover intent’ among employees. Whereas, the interviews helped grasp knowledge as to why employers/managers think ‘turnover intent’ occurs and what sort of precautionary measures can be implemented to control or better reduce turnover intent. Then secondary information was gathered on previous studies regarding the same issue i.e. turnover intent among employees in travel agencies. This information was found through books, journals, and reliable websites. 3.1 Interviews Technique The survey was conducted amongst employees of five different travel agencies. The employees were selected at random to avoid any biasness. The interviews on the other hand, were conducted amongst people at the top of the food-chain in the tourism and travel industry in Malaysia. Interviewees were selected at random to gain perspective from various individuals regarding the same issue. 3.3 SIZE OF SAMPLE As mentioned previously, the survey was conducted among employees from five different travel agencies in Malaysia. Within each of these travel agencies, 7 employees from any department were selected to fill out the survey at random. The total number of survey samples analysed were 30, although the total number of survey forms distributed personally were 35. The reason was that every respondent may not fill in the form completely and correctly and therefore, out of 35 survey’s 30 properly filled out surveys were carefully examined to ensure validity of results. The survey was also made available online on surveymonkey.com to gather results in a convenient and fast method. This information gave insight for the thoughts of employees from different regions and states in Malaysia. The interviews were conducted with five individuals who are managers or CEO’s at the five travel agencies from where the employees were surveyed. 3.4 SAMPLING PROCEDURE There are different methods of distributing the surveys; by post, e-mail, or personally. For this particular research the surveys were distributed personally and also conducted online to receive results from travel agencies that are out of reach. Also a higher number of responses increased the accuracy of results. 4.0 Findings and Discussion 5.0 Recommendations So many questions arise as to what factors cause turnover intentions among employees in travel agencies, one of the questions is: Could the problem possibly root from the tourism education and training itself? Since, the operations of travel agencies are not very precise and adequate (i.e. there is no exact procedure to be followed in jobs of those working in travel agencies), it may be possible that students who graduate with a diploma/degree in tourism related studies are not well-prepared to deal with globalization and the effects it has on the tourism industry. Therefore, training and development has an important impact on the development of skilled professionals prepared for the business operations taking part in travel agencies on a daily basis.